- Ziwo: The CRM tool used for handling inbound/outbound calls and messages. Agents must fill in the necessary properties (e.g., customer mobile, driver ID) on the right side of the screen.
- FreshDesk: The CRM tool used for handling customer chats and emails.
- Admin Panel: The core resolution platform. Used for checking trip details, driver/customer status, vehicle registration, and resolving the majority of driver and customer queries.
- Stripe: A third-party payment system used exclusively for checking card payment refund statuses.
- Mulkiya: The official vehicle registration card/document provided by the driver, necessary for vehicle registration on the Admin Panel.
- STAN Number: A unique transaction reference number (e.g., 671829) used to confirm to a customer that a card refund has been processed.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article