SOP (16)

Promo Code Sharing Guidelines

Created by Kumarjeet Das, Modified on Fri, 13 Mar at 1:33 PM by Kumarjeet Das
? SOP: Refund Form – Correct Reason Selection Process

Created by Kumarjeet Das, Modified on Fri, 13 Mar at 1:29 PM by Kumarjeet Das
Driver Adjustment for Parking Fee (Customer Cancelled After Arrival)

Created by Kumarjeet Das, Modified on Fri, 13 Mar at 1:27 PM by Kumarjeet Das
Trip Completed Without Customer (Driver Started & Completed Ride Without Pickup)

Created by Kumarjeet Das, Modified on Fri, 13 Mar at 1:27 PM by Kumarjeet Das
Double charge/Accident / Abuse Complaint against a Zed Taxi -when a customer reports accident, fight, Double charges, abuse, or misconduct and says the taxi was from Zed.

Created by Kumarjeet Das, Modified on Mon, 23 Mar at 1:58 PM by Kumarjeet Das
SOP – Handling Partial Refund Requests (Distance / Route Related)

Created by Kumarjeet Das, Modified on Fri, 13 Mar at 1:36 PM by Kumarjeet Das
SOP-Driver Vehicle Not Assigned/Unable to Log In (Limousine Drivers)

Created by Arvind Tiwari, Modified on Fri, 13 Mar at 1:37 PM by Kumarjeet Das
SOP-Customer Trip Cancellation/Refund Query

Created by Arvind Tiwari, Modified on Fri, 13 Mar at 1:38 PM by Kumarjeet Das
SOP- GPS Jamming – Abnormal Fare Increase and Extra AED 20 Fee

Created by Kumarjeet Das, Modified on Fri, 13 Mar at 1:35 PM by Kumarjeet Das
Long Route/Fare Discrepancy (Customer)

Created by Arvind Tiwari, Modified on Tue, 4 Nov, 2025 at 1:22 PM by Arvind Tiwari