Promo Code Sharing Guidelines

Created by Kumarjeet Das, Modified on Fri, 13 Mar at 1:33 PM by Kumarjeet Das

? Objective

To standardize communication regarding promotional codes and ensure controlled distribution to avoid mi-use.

1️⃣ Proactive Promo Sharing – Not Allowed

Daily promo codes and any ongoing promotional codes must NOT be shared proactively with customers.
Support agents must NOT offer or suggest promo codes unless specifically authorized.
If a customer reaches out requesting a promo code, agents must NOT provide one directly.

2️⃣ Customer Asking for Promo Code – Handling Guidelines

If a customer asks for a promo code:

✅ Agents must politely guide the customer to:

Open the Zed app daily
Check the in-app promotions section
Try their luck through available in-app discount features
Apply any visible coupon codes directly from the app

❌ Agents must NOT manually share general/daily promo codes.

Script -

Thank you for choosing Zed!

Please note that at the moment, we are unable to share any promotional codes.

We recommend checking the Zed app regularly, where exciting offers and discount coupons are made available from time to time. Simply open the app, explore the promotions section, and apply any available offers directly before booking your ride.

We truly appreciate your understanding and look forward to serving you soon! ?✨

3️⃣ Authorized Exceptions

The following voucher codes are the only codes allowed to be shared by support agents (as assigned by leadership):

20% OFF voucher
30% OFF voucher
50% OFF voucher

These should only be provided:

As goodwill compensation
In approved escalation cases.